I used to love Vonage. Now? Let’s just say I’m “not happy” with Vonage right now.
The price/performance is what led me to this company about 5 years ago. At that time, Verizon was offering unlimited calling plans for about $100 – all in, with taxes, mystery fees, etc. Vonage rocked at well under $50, and with international rates that were under all other carriers.
So, what was the catch. None – until I developed a problem with the line quality about 30 days ago. A steady machine-type humming. I swapped out the phone (a new DECT 6.0 set) and cabling and still had no resolution.
I then took the dreaded next step: I called tech support. 2 hours of my life later – still no resolution. I just wanted them to swap out the $49.00 router. In fact, I would gladly buy a replacement at Staples, but didn’t want to risk losing my number.
Would Verizon be any better – or any other traditional phone company? Let me know what you think.
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UPDATE: I went to Circuit City – bought the latest Vonage router kit – installed it in 10 minutes, and the “buzz” is gone.
Customer Service never called me back, as promised – and I await the promised rebate for the router…