One of the basic foundations of marketing is to humanize your brand – to make it known, trusted, and, well, accessible. It’s no longer enough to have a TV (or Hulu) commercial depicting a humanization of your brand or to have a banner on the side panel of Facebook. What you need to do is build relationships.
“There is no good reason or explanation for why we are not engaging or learning from customers. As it stands today unfortunately, the chart above says everything about how businesses see and value customer relationships. This.must.change.” – Brian Solis
Do you Yahoo? If the numbers are any indication, then you probably don’t – you’ve probably taken your search to Google, your social interaction to Facebook, and your entertainment to YouTube. Over the last few years, Yahoo! has been floundering to find its identity, to say the least. Enter new CEO Scott Thompson (former executive [...]
How specific should you be when positioning your brand? And let’s just say you have chosen utmost specificity– then how do you reach your niche market effectively?
We’re all familiar with this story. A business is at the top of its game, makes a trajectory-decision based on an assumption, and subsequently misses the mark. In this case, the business is Netflix…
5 Reasons Why Social Media is a Fad and Not Relevant for my Business.
There are no magic words to cause your target customers to instantly come running to buy your offering… but a carefully crafted value proposition will let them know how your offering is valuable and relevant to them.
Once you’ve zeroed in on your target market, you need to get to know that ideal “bull’s eye” customer. Whether you’re in B2B or B2C, at the end of the day, the person who makes the purchase is a person. It is a human being with objectives, problems, challenges, fears, and opportunities, and you need to get to know what those are.